A safe place for your MHFAs to reach out for support, instantly

To ensure the safety and effectiveness of MHFA networks, a strong support system is essential. 
Without it, there are a number of risks.

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A dedicated 9-5 support line. Run by a clinical team that check in with your MHFAs via virtual calls or email.

A confidential space for your network to get support before or after a difficult conversation.

Our support helps you to meet ISO 45003, ensuring there’s a strong support system behind your wellbeing network.

Designed specifically for MHFA’s,
because an EAP just doesn’t cut it...

...if it did, you probably wouldn’t be on this page right now

Every supporter, needs to be supported.

Psychologists with years of training are mandated to have supervision, but MHFA’s who complete a two-day course don’t. We believe it’s time for change. Elissa Thursfield, an expert in employment law, uncovers what’s at stake: “MHFAs are at risk of emotional burn out, vicarious trauma and compassion fatigue. It results in a strain on their own mental health, which if not supported or prepared for, could result in liability for the business.”


of people who have used our on-demand support say we helped them feel less overwhelmed about a conversation.

Protection for your people.
Peace of mind for you.

We’ve got them (and you)

Protecting your people is our priority and we know it’s yours too. This is why our support leaves no room for risk. Embedded in our on-demand support, we define your organisations safeguarding process and provide tailored support designed to protect every MHFA’s mental health at every stage of their role.

We intervene early before burnout. Automatic prompts are sent to your network to encourage them to book a call with us.

Our support line adds the layer of protection your organisation was missing. We always check-in and ask them how they feel, and if they’re struggling, we’ll remind them we’re there.

We make it easy to get support (even for those who don’t use a laptop). They can book a session within a few clicks, and choose from virtual, phone or email support with no long waiting lists or application forms to go through. We guarantee a support call will be available within 24 hours, Monday to Friday.

We take the workload and emotional strain away from HR, so you can feel reassured that your network is taken care of. We’re able to give you insights and themes across our conversations with your network, to help provide tailored support earlier.

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Don’t just take our word for it, hear about our support from Wates Group in action

We are truly pleased with the ongoing supervision & training that Everymind delivers to our MHFA network. The support provided throughout the entire year gives us peace of mind and reinforces our confidence in the effectiveness of our wellbeing strategy.

Rebekah Smallwood, Head of Organisational Development at Headlam

Unwavering support, through and through

We care for your network the same way we care for ours. Our support line is managed by practising psychologists and we take their wellbeing seriously, with an internal clinical pyramid to guarantee high levels of support for everyone involved. We’ve built a supervision model with the same levels of support a practicing clinical psychologist would receive.

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Every conversation is 100% confidential.

In our research, we’ve found that MHFAs trust an external service more than the organisation they work in. Our calls are end-to-end encrypted, adding extra security during virtual conversations. Despite this, if a safeguarding incident is highlighted, we’re able to escalate it to keep everyone safe.

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Get peace of mind knowing your network has instant access to further training

You’ll save a huge amount of ££££’s and time on L&D costs too but this isn’t the only benefit to our platform.

Frequently asked questions

In the simplest terms, our platform allows organisations to provide a strong support system for their MHFA and Champion networks. The result is a more effective network that helps reduce sickness absence related to stress and well-being, lower levels of mental health stigma (cultural change), and improvements to EVP, with eNPS scores improving across several large organisations. Additionally, many of our clients have become award-winning organisations, recognised for the support they provide, winning awards from InsideOut and the British Safety Council. To learn more, you can view our customer stories here and our full FAQ just here.

The risks behind a poorly supported wellbeing network include:

  • The failure to address foreseeable issues. This means that if an organisation is aware that an MHFA is struggling in their role and it’s impacting their mental health, a failure to provide support could be viewed as negligence in court.
  • If an MHFA provides poor advice to an individual in severe distress or fails to take the right actions, the organisation may face significant implications.
  • The lack of a support system around the network also impacts the Health & Safety obligations the organisation must meet.

There is a lack of public cases around the above issues as many are wrapped up within non-disclosure agreements. Every week, we speak with organisations that have encountered these scenarios and have been pushed to implement the necessary systems and support for MHFAs and Champions.

Absolutely. We can offer consultation and support you with a phased approach to get your network of MHFAs and Champions up and running. We can also provide resources on how to identify and train the right people, in addition to delivering the training for you. Wherever you are on your journey, we’re here to assist.

Many organisations have tried this approach, but the results have been poor. This is because the EAP service was not designed to support MHFAs and Champions; it was designed to meet the overall needs of all employees. Without the context of the role of MHFAs or Champions, it is unlikely to provide the right guidance, support, and reassurance needed. For example, an EAP can’t offer a debrief after a difficult conversation with a colleague or provide guidance on how to initiate conversations with someone an MHFA is concerned about. The skill set and wellbeing needs of MHFAs and Champions are vastly different from the rest of the employee population.

Another key factor to consider is that EAPs typically have long response times, which isn’t useful to MHFAs or Champions. There are many situations where they need to be proactive. Evidence shows that the sooner individuals get support, the better the outcomes in terms of their recovery and ability to manage mental health-related issues.

Get in touch

Get in touch to learn more about becoming a partner, whether you’re looking for proactive support across the year or specific training, we’d love to talk to you.

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